With the Request screen, you can record requests from offenders, and staff or agencies. You can also record initial dispositions of those requests, and schedule reviews of those dispositions. In addition, you can query on an offender and see his/her entire request history including dispositions and reviews.
The request process can be different for each request. Some requests have dispositions before going to review, and others go straight to review. A request can be "referred," and discharged on the basis of the referred authority's recommendation. For example, if an offender makes a request for a special diet, the offender may be referred to a nutritionist who will determine whether the offender needs the special diet. If the nutritionist recommends the special diet, then the request will be granted, and "discharged." A review will not be necessary.
You will probably not fill out the whole screen at one sitting, as each entry of information may need to be considered before the next entry of information.
It is possible for you to record a disposition, or schedule a review, at a different time, on a different request screen. TAG screens in the request process are linked, so information entered on one screen, will automatically display in the associated fields of another request screen.
Each request should have one disposition (if at all), one review, and one result. However, many dispositions, reviews and results can be entered for one request.
To access this screen from the Main Menu, select Institutions Requests Requests.
If necessary, query in the Header block to locate the offender record.
Click Next Block to access the Record Request block. Fill in this block.
Request Date: Defaults to the current date. To change the date, enter another using a MM\DD\YYYY format.
Request Type: select the request type from a List of Values.
Reason: select the reason for the request from a List of Values.
Requested By: select the party requiring the request (e.g. inmate, staff, agency etc.) from a List of Values.
Description: select the description of the party who requires the request from a List of Values. The List of Values is tied to what you selected in the Requested By field. If you selected an inmate in the Requested By field, then there is no List of Values, this field does not fill in, and the cursor skips to the Status field.
Request ID#: a unique identifying number for the request, that automatically fills in when the request is saved.
Status: automatically fills in with a different status for each stage of the request process. Click the link regarding "the changing request status" at the end of these instructions to learn more about request statuses.
Click Save.
Next steps
If you need to record a disposition for the request:
learn about recording a disposition.
If you need to schedule a review for the request:
learn about a scheduling a request review.
learn about a request's changing status.
learn how to deal with outstanding requests requiring dispositions or review.